CHI St. Joseph's Health

Financial Services

Spirit of Caring

Catholic Health Initiatives (CHI) understands that paying for emergency and/or medically necessary medical care can be difficult, particularly for patients who lack health insurance. As part of our ongoing commitment to our patients, CHI works hard to help our patients address their financial responsibilities in a way that is fair and sensitive to their circumstances. We have instituted a program designed specifically to help those who find themselves in financial distress.

The Program

The CHI Financial Assistance Policy (available in multiple languages) applies to uninsured/underinsured patients who come to our facilities for treatment. This policy provides financial relief to patients who qualify based on a comparison of their financial resources and/or income to Federal Poverty Guidelines. The program is designed specifically for non-elective care patients whose household financial resources and/or income are at or below 300 percent of the Federal Poverty Level.

To qualify for any assistance, uninsured/underinsured patients will be asked to complete a CHI Financial Assistance Application (available in multiple languages) which includes information relating to household income.

We are committed to working with our patients to establish an appropriate payment plan based on the amount due and the patient’s financial status.

To review the Financial Assistance Policy, the Financial Assistance Plain Language Summary Policy, and the Financial Assistance Application, click here.

If you have questions regarding our policy or applications(s), please contact:

Centralized Charity Center
Frisco Assistance Center
P.O. Box 660872
Dallas, TX 75266-0872
1-844-286-5546

Billing and Insurance

Based on your care and who provided it, your hospital visit will consist of separate bills from:

  • CHI St. Joseph’s Health
  • Your physician, surgeon or other provider
  • Radiologist and/or pathologist if your care required those services
  • Anesthesia Care Team if your care required anesthesia

Self-paying (uninsured) accounts

Payment is requested prior to or at the time your outpatient or inpatient services are provided. If payment arrangements are not made at discharge, or the day services are rendered, receipt of your first billing requires payment in full.

For questions about self-pay discounts or to make payment arrangements, please call 1.800.285.0146.

Co-pays and/or deductibles

For you convenience, we accept Visa, MasterCard, Discover and American Express. Known co-pays and/or deductibles are required at the time of service.

As a courtesy for our patients, claims are submitted shortly after hospital services are completed.

The patient is ultimately responsible for their hospital bill. If insurance carriers do not make payment within 60 days following the date insurance is filed, the account becomes the patient's responsibility and payment in full will be required.

For questions about your billing and payment, please call 1.800.285.0146.